Welcome to the immoviewer Help Center!

FAQs categorized by topic below 

Camera and photos
Immoviewer-app
Basic settings
Virtual showings
3D home tours

Your first steps with immoviewer 

How to capture a 3D Home tour

How to do an immoviewer live session

How to generate more leads

The immoviewer App – How to

FAQ – Frequently Asked Questions

Camera and photos

Your password for your individual Ricoh Theta is located on the bottom of your Ricoh camera. You will see a couple letters and then a set of numbers.  The password is the NUMBERS, exclude the letters.

Currently, only the Ricoh Theta works in tandem with our Smartphone/Tablet App to guide you through creating a tour instantly via the Ricoh and App. However, you are able to use your own 360° camera to capture photos to then upload to the customer portal to create the tour manually. The photos need to have a side by side ratio of 2:1, and we recommend a resolution of at least 3584 x 1792 pixels. Please contact immoviewer Support to see a DEMO manually creating a tour on the customer portal via “Create Tour” located under “Edit Tour”.

The connection between your smartphone and your camera should be automatic. You should not need an external WI-FI.

Please contact RICOH’s support service. https://theta360.com/en/legal/warranty/

VR (virtual reality) can be experienced with immoviewer by just using your mobile phone and any VR goggles. Just open the tour on your phone, slide it into the glasses and that’s it!

If your RICOH THETA camera has the latest firmware installed then the Immoviewer app will automatically use the HDR setting. You can manually activatethe HDR function by placing a check next to the “Use HDR” in the immoviewer app main menu.

HDR stands for ‘High Dynamic Range’ imaging. It is a method that aims to add more “dynamic range” to photographs, taking three photos and making it one, where dynamic range is the ratio of light to dark in a photograph.

The RICOH THETA S has a HDR function, a higher resolution and better picture quality.

Yes as long as they are in 2:1 format .jpg and with at least 3584 x 1792 pixels.

They need to have a side by side ratio of 2:1, and we recommend a resolution of at least 3584 x 1792 pixels

Please go to RICOH support for a detailed answer to your problem https://theta360.com/en/support/faq/c_01_s/9_2/

Immoviewer-app for Android and iOS

BlackBerry and Windows Phone users can use the on the self-timer function on the RICOH THETA S.

Turn on your camera, connect the WiFi to your camera via the WiFi button on the side of the camera. WiFi is activated when the icon is blue lights accordingly. On your iPhone go to the WiFi settings and select the camera. The password is the serial number of your camera (only the numbers). Your serial number is located under the camera. If you have an Android phone, the phone will automatically connect to the camera.

Please ensure that all entries are case sensitive and there are no excess spaces.

Basic settings

Yes!  You are able to customize the logos in the following areas: upper left corner, over the tripod, hotspot, and headshot which appears on the welcome screen and agent contact info.  The best format to use overall is a .png file with a transparent background, if available.  Please send your logos to your account manager or help@immoviewer.com and specific which logo you would like to use for each location.

This is done on your customer portal.  On the left hand side you will see “Agents”. Click “Agents” and then “Add Agent”.  This will bring you to a page where you can enter the New Agents information. Please note this is the information that will be shown under the Contact pull out on each tour. The Image that you upload will appear on the Welcome Screen of the Tour and in the contact pullout tab for this agent.  Please view “how do I assign an agent to a tour” to learn how you assign these listed agents to specific tours.

Your password for your individual Ricoh Theta is located on the bottom of your Ricoh camera. You will see a couple letters and then a set of numbers.  The password is the NUMBERS, exclude the letters.

Browsers are constantly changing and we do our best to keep up with them. For the end consumer, the tours will work in any browser. For customers, Chrome or Firefox work best with the immoviewer system. If you seem to have some issues using Safari or Internet Explorer, we recommend downloading Chrome or Firefox to use with immoviewer.

Please ensure that all entries are case sensitive and there are no excess spaces.

First of all, you have to create a new agent if the one you want to set up is not yet entered into the system. Go to „agents“, click „Add agent“ and enter your agent’s information  to „Create a new agent“. If their information has already been entered  to „Edit tour“, click „edit“ under the property, select „Basic information“ and change the agent you want to appear in your tours.

Please make sure you always enter capital letters and that you do not add spaces between the different characters of the code. If the problem persists, go to login, click „Forgot password?“ and enter your e-mail adress.  You will automatically receive an Email with a link to reset your password.

Virtual showings

Yes!  You are able to customize the logos in the following areas: upper left corner, over the tripod, hotspot, and headshot which appears on the welcome screen and agent contact info.  The best format to use overall is a .png file with a transparent background, if available.  Please send your logos to your account manager or help@immoviewer.com and specific which logo you would like to use for each location.

Yes. Lighting is vital for image quality. We suggest turning on all the lights in all rooms/areas of the property before beginning to capture the tour.   You’ll also want to turn off all fans or other rapidly moving objects.

We suggest setting the tripod to 5’. This will give the ideal line of sight when viewing the tour.  Also, be sure the tripod/camera is level for best quality image.

Yes. This is done under “Edit Tour”, “Configure Panoramas”. Each floor is laid out under a separate “Configure” tab.  Notice next to each photo there is a “Floor Plan” drop down menu. Select the drop down and menu and choose which floor you would like the photo to be assigned to.  Click “Next” and “Save & Exit” to save.

Please check your MLS/Board rules. In many cases, you will need an unbranded version of your virtual tour. This is located under “Publish Tour” by clicking “Links” button and you will see the option for the Unbranded Link.

This is done on the customer portal under “Edit Tour”, “Set Hotspots” tab.  Under this tab, all of the photos you captured will appear individually for you to set or edit how the hotspots appear.  As long as you captured a photo of the room/area where you want to link to, you will be able to add the Hotspot. Click “Next” and “Save & Exit” to save.

This is done on the customer portal under “Publish Tour” tab.  Click the “Download” button and select “Images”. This will download all the images of this tour into a .zip folder to your harddrive for you to access. Keep in mind, these will be the raw panoramas so will look curvy in nature.

This can be done via your customer portal under “Edit Tour”, “Configure 1st Floor Panoramas” tab. Here, you can select the “first image” that will appear. As long as this image correlates with the same floor that the tour starts on, it will be the first image to appear when the tour is viewed. Click “Next” and “Save & Exit” to save.

Browsers are constantly changing and we do our best to keep up with them. For the end consumer, the tours will work in any browser. For customers, Chrome or Firefox work best with the immoviewer system. If you seem to have some issues using Safari or Internet Explorer, we recommend downloading Chrome or Firefox to use with immoviewer.

In our web editor app.immoviewer.com you will find „Infopoints“ in the menu bar on the upper screen when being in the editing mode.

You are able to embed any texts, photos and also videos from YouTube or Vimeo. Moreover you can link to other websites for instance to cooperating tradespeople, nearby restaurants or online shops.

Due to our Infopoints you have the option to integrate further information in your virtual tours such as texts, pictures or videos, which are shown in just one mouse click.

Yes, it’s easy! Just send your customers to https://live.immoviewer.com/guest. Your client can then access the tour by clicking “join a tour” and entering the session ID and their credentials.

3D home tours

Yes!  You are able to customize the logos in the following areas: upper left corner, over the tripod, hotspot, and headshot which appears on the welcome screen and agent contact info.  The best format to use overall is a .png file with a transparent background, if available.  Please send your logos to your account manager or help@immoviewer.com and specific which logo you would like to use for each location.

A hotspot are the logos/buttons that appear on the tour where a visitor clicks to enter a new room. The hotspots are used to guide and flow the user through the tour at their own leisure.

Yes. This is done under “Edit Tour”, “Configure Panoramas”. Each floor is laid out under a separate “Configure” tab.  Notice next to each photo there is a “Floor Plan” drop down menu. Select the drop down and menu and choose which floor you would like the photo to be assigned to.  Click “Next” and “Save & Exit” to save.

On the customer portal under “Publish Tour”, you will see a “Statistics” button. When you click on this button, it will call up the page where all the statistics are located for that individual tour. It is sorted by registered/non-registered users and you can also see where the visitors are coming from via the origin of requests section.

Please check your MLS/Board rules. In many cases, you will need an unbranded version of your virtual tour. This is located under “Publish Tour” by clicking “Links” button and you will see the option for the Unbranded Link.

This is done on the customer portal under “Edit Tour”, “Set Hotspots” tab.  Under this tab, all of the photos you captured will appear individually for you to set or edit how the hotspots appear.  As long as you captured a photo of the room/area where you want to link to, you will be able to add the Hotspot. Click “Next” and “Save & Exit” to save.

This is done on the customer portal under “Publish Tour” tab.  Click the “Download” button and select “Images”. This will download all the images of this tour into a .zip folder to your harddrive for you to access. Keep in mind, these will be the raw panoramas so will look curvy in nature.

This can be done via your customer portal under “Edit Tour”, “Add Panoramas” tab. Here, you can select which Floor will be the “First Floor” the tour starts on.  Toggle the “first floor” button to blue yes. This triggers this floor to be the first floor the tour is started on. Make sure all other floors are toggled to No. Click “Next” and “Save & Exit” to save.

This can be done via your customer portal under “Edit Tour”, “Configure 1st Floor Panoramas” tab. Here, you can select the “first image” that will appear. As long as this image correlates with the same floor that the tour starts on, it will be the first image to appear when the tour is viewed. Click “Next” and “Save & Exit” to save.

Browsers are constantly changing and we do our best to keep up with them. For the end consumer, the tours will work in any browser. For customers, Chrome or Firefox work best with the immoviewer system. If you seem to have some issues using Safari or Internet Explorer, we recommend downloading Chrome or Firefox to use with immoviewer.

In our web editor app.immoviewer.com you will find „Infopoints“ in the menu bar on the upper screen when being in the editing mode.

You are able to embed any texts, photos and also videos from YouTube or Vimeo. Moreover you can link to other websites for instance to cooperating tradespeople, nearby restaurants or online shops.

Due to our Infopoints you have the option to integrate further information in your virtual tours such as texts, pictures or videos, which are shown in just one mouse click.

You can protect your 3D home tour room by room. Go to „Edit tour“, choose a tour, click „Edit“, go to to „Configure“ and check the boxes next to the image of the room you would like to  limit access to and uncheck the boxes next to the images pf rooms you do not want to limit the access of.

It depends on your website. You can use either a link, a PDF, an Embed-Code or our automatic API-Interface.If necessary see your System Administrator for these settings, or feel free to ask us or help.

When you are logged in to your account the system recognises who you are and your tours remain accessible on your desktop.

You can upload a 360° panorama image/images whenever you wish. Go to „Publish tour“, Click „Download“ and choose the „Images“ you wish to upload.

Please ensure that your  browser’s security settings are not set  too high.

Yes he does. Every resgistration is valid for one property only.

You have to invite your  prospective customers either by sending them the PDF or the link.