Posted: August 22, 2019
Thanks for using immoviewer! Here we describe how we collect, use and handle your information when you use and access our client software solutions, hosted or cloud based solutions, mobile solutions (Apps), websites, any related support and maintenance services as well as hardware products sold by immoviewer (hereinafter referred to as “Services”).
What & Why
We collect and use the following information to provide, improve and protect our Services:
Account and Profile Information: We collect information about you as you register for an account, create or modify your profile, make purchases through, use, access, or interact with the immoviewer Services (including but not limited to when you upload, download, collaborate on or share Content).
We also may create an account on your behalf (e.g. as system administrator) and may provide your information.
Information we collect includes
- Contact information such as name, email address, mailing address, and phone number
- Billing information such as credit card details and billing address
- Profile information such as a username, profile photo, and job title
- Preferences information such as notification and marketing preferences
- You may provide this information directly when you enter it in Immoviewer Services.
We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our Services. We use 360 images and floor plan data for training our Artificial Intelligence algorithm anonymously.
We collect other data that you submit to our Websites or as you participate in any interactive features of immoviewer Services, request customer support, communicate with us via third party social media sites or otherwise communicate with us. Account. We collect, and associate with your account, information like your name, email address, phone number, payment info, and physical address.
When you use our Services, we store, process and transmit your files (including stuff like photos and structured data) and information related to them (for example, location tags in photos).
We collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use. Your devices (depending on their settings) may also transmit location information to the Services.
We use technologies like cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.
We analyse the behaviour of the users in order to further optimize our services. These evaluations are carried out pseudonymized as defined in section 15 para. 3 TMG, i.e. the name and other identification features will be substituted by an identifier with the purpose to prevent the identification of a specific individual or to render such identification substantially difficult. For statistical analysis we use Google Analytics, a web analytics service provided by the Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Google Analytics uses so-called "Cookies", text files that are stored on your computer and permit an analysis of your use of our website and online services.
For more information about Google’s privacy practices, see https://policies.google.com/privacy.
Amplitude is an analysis service of Amplitude Inc (631 Howard Street, Suite 300, San Francisco, CA 94105, U.S.A.). Amplitude tracks events that occur in our websites and applications. Such events may, for example, be ordered floor plans. Thereby, Amplitude helps us understand and analyze your use of our Services.
For more information about Amplitude’s privacy practices, see: https://amplitude.com/privacy.
Mobile application permissions:
Base permissions are required for taking, storing, saving and transmitting a picture directly with a 360 camera or the smartphone camera when using the “immoviewer” mobile application. We also need the permission to automatically detect nearby 360 cameras and connect to them with Wi-Fi or Bluetooth. Apart from these we need permission to detect and connect to the internet. We may use GPS technology (or other similar technology) when using the “immoviewer” mobile application to determine the address of the location and to display a location on a map.
We may share information as discussed below, but we won't sell it to advertisers or other third-parties.
We may display personal testimonials of satisfied customers on the Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.
We have a team dedicated to keeping your information secure and testing for vulnerabilities.
We'll retain information you store on our Services for as long as we need it to provide you the Services. If you delete your account, we'll also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
200 Continental Drive
Newark, DE 19713